Brownbill Associates - CQC Inspection March 2018 Results

Brownbill Associates are delighted to have maintained our overall Good CQC rating following our inspection earlier this year.

The full report can be accessed from the link below.

The feedback we received from our inspector was that Brownbill Associates continue to provide a safe, effective, caring, responsive and well led service for our clients.

The inspector stated that “We found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.”

We were particularly pleased with the comments that were made about our services to the inspector by our clients and their care teams:

"We have no concerns about the staff that support our relative as they are all vetted by us"

"No one would cross the threshold if they were not suitable as our relative is very vulnerable. Brownbill would not put forward an unsuitable candidate"

"We are all up to date with our training. With concerns, I'd go to our case manager and I'd contact safeguarding"

"It was important that the staff we employed got on with not just our relative but the whole family and we are delighted with our team"

 "To see the genuine affection that our relative's team have for them is just amazing and so reassuring"

"We are so pleased with the care plan and the amount of personalisation it contains along with all the actions for it to be delivered, so yes, we are involved"

"The best thing is that the service is able to adjust to our needs, which is important as things change"

"If we need to make changes then we call the case manager and they listen to us and then act on what we have discussed, it doesn't get any better than that instant response and then action"

"For the service to be as good as it is, it has to be well managed and this service is excellent"

"I know I couldn't manage without our case manager and Brownbill, they my rellative and me and the family. They are wonderful"

"Our case manager is like a breath of fresh air, she is approachable and has a depth of knowledge"

"Our case manager is very good and supportive. I think this is a well-run service"

Brownbill Associates are encouraged by the outcome of our CQC inspection and strive to maintain excellent standards of service to our clients.  We are always monitoring the service we provide and look to improve and react to changes where necessary.

Our registered Manager, Ginny Tyler said to the inspector "I want this service to be an exemplar, a benchmark for other services. This is and will continue to be a safe, responsive and regulated service"

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