QA Survery 2017 - The Results are In!

We recently carried out a Quality Assurance survey and are delighted to report that the feedback we received showed positive results across Brownbill Associates and in all areas the survey showed improvements to the service we provide to our clients.

We received some wonderful comments in relation to our case managers:

"Really impressed by our case manager, we have had a difficult year with staff recruitment and managing a house adaptation project, but our case manager has been a fantastic source of support, all the way through.  I don’t think we could have achieved everything without her”

“We have a fabulous case manager who we cannot thank enough they are simply brilliant.  Nothing is too much trouble.  They are outstanding”

“Our case manager has been amazing” 

“Our Case manager is a valuable support to our family.  She has become part of our family and is of great strength and support when needed”

“Our case manager continues to be superb”  

“My case manager is fantastic”

“I have nothing but praise for my case manager.  He is exceptionally professional and fully engaged in his task during our meetings, compassionate, understanding and very helpful”

“Our case manager is amazing – we couldn’t get on with life without them.  She is kind, knowledgeable, always helpful and available! – Thank you”    

“Our case manager is excellent – I would be lost without her”
 
“I would pass on my gratitude for the way our case manager has supported my daughter and I.  She immediately made us feel at ease and continues to maintain contact at all times.  My daughter often messages her to tell her of personal achievements and our case manager is  always most supportive, patient and kind.  Many Thanks”

We at Brownbill Associates are encouraged by the results of the survey which reinforce the service that we provide to our clients.  We are always working to improve our service for the benefit of our clients and their families.

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