Case Management for an Adult

What a Case Manager can assist you with

The case managers at Brownbill Associates Ltd who work with adults work collaboratively with their clients and families. The aims are to meet clients' health and social care needs, achieve the highest quality of life for clients and realise whatever specific life goals each person may have.

It is important that you choose a case manager you can work with well, and so Brownbill Associates Ltd offers a free introductory meeting for you to meet a potential case manager in person; the meeting usually lasts around 45 minutes to one hour. The meeting is an opportunity for you to ask questions about them as individual case managers and about Brownbill Associates Ltd as an organisation. When you have made your decision on who you would like to be your case manager, your solicitor usually informs us of the outcome.

If you appoint a case manager from Brownbill Associates Ltd, the case manager will visit you to undertake an assessment and discuss with you and / or your family your needs and goals. They then prepare a report with recommendations to achieve the outcomes you desire and develop an individually tailored programme of care, support and rehabilitation, with estimated funding and a case management action plan. The report is typically sent to your solicitor who will forward a copy to you.

Thereafter, the case manager will work with you to implement and co-ordinate the recommendations over whatever period of time it may take to achieve your goals. Our case managers are often involved with their clients for numbers of years due to the severity of their client’s condition and need for on-going support.

Our case managers act as your advocate and communicate your needs, where necessary, to all relevant parties, for example your family, litigation team and professional property and affairs or personal welfare deputy.

Some of the key tasks a case manager may support you with are as follows:

  • Liaise and work with a residential rehabilitation facility or hospital to facilitate a safe and timely discharge to your home in the community
  • Assist with the recruitment, selection, training, supervision and management of directly employed support workers to work with you wherever you are living so that you have a bespoke package of care and support
  • Alternatively, research a care agency and work together to provide appropriate agency support workers to deliver your care
  • Locate an appropriate rental property and / or property to purchase and advise on property adaptations as required
  • Appoint therapists and co-ordinate their involvement plus any required medical needs
  • Research and assist in acquiring specialist equipment, including a vehicle
  • Liaise with college / university to ensure all needs are met within this environment and facilitate collaborative working
  • Facilitate participation in appropriate volunteering, vocational, leisure and local community activities and where possible enable a return to work
  • Monitor and review all support and interventions to ensure they continue to meet your needs
  • Produce case management update reports to inform all relevant parties of progress

Your case manager is likely to visit you frequently at first in order to get to know and understand you and your situation and subsequently on an as required basis. They will also contact you by telephone and / or email to exchange information and keep up-to-date with events and tasks that they need to help you with.

As agreed with you, your case manager will inform your solicitor, therapists, medical professionals etc. of progress and changes to your situation.

Your case manager will continue to work with you for as long as required.

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