Training is an essential part of professional development and is fundamental to support workers for providing high quality care and rehabilitation to our clients.

For bespoke, client specific training sessions, our case managers commission specialist independent trainers, and we use a variety of professionals with a proven track record for delivering high quality training. A number of our case managers also work as specialist independent trainers, and they are frequently commissioned by their case manager colleagues as they fully understand the support workers' needs and the context in which they work from their own case management work. For details please see Our People, Training Team on the navigation bar.

For mandatory training topics, such as Safeguarding Vulnerable Children/Adults and Emergency Aid at Work, plus other more general training issues that underpin good quality work, for example Writing Care/Support Plans and Risk Assessments, our case managers make use of the in-house training offered by Brownbill Associates Ltd.

In-house training by Brownbill Associates Ltd is mainly delivered by Laura Geeson (Senior Case Manager). As mentioned above, topics for in-house training range from Safeguarding Vulnerable Children/Adults to Health and Safety to Writing Care/Support Plans and Risk Assessments to Working with Families, plus other subjects according to the needs of our team leader and support worker group. 

Mandatory Training for Support Workers

All support workers working with our clients are required to undergo mandatory training on the following topics:

  • Basic Manual Handling
  • Emergency First Aid at Work
  • Safeguarding Vulnerable Children/Adults
  • Infection Control
  • Health and Safety
  • Fire Safety
  • Basic Food Hygiene

Training sessions for the above topics can be organised, by the case manager, from a number of different sources or they can be delivered via the three day Common Induction Standard (CIS) course which Brownbill Associates Ltd runs every few months. The CIS course trainer is Laura Geeson (Senior Case Manager and Registered Manager). For their professional details please see Our People on the navigation bar.

Client Specific Training for Support Workers

Case managers arrange client specific training for support workers, as required, and examples of topics are as follows:

  • Understanding and management of epilepsy
  • Bladder and bowel management
  • Understanding brain injury
  • Manual handling
  • Managing challenging behaviour
  • Working with families
  • Learning and therapy through play

For client specific training the case managers source specialist trainers, utilising either the skills of our case managers who also work as independent trainers or trainers from other organisations.


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