To a case manager from a client

“I cried earlier because thank you so much you’ve proper help changed my life I’ve got the best people helping me and my family and that’s down to you I love you so much this is all I’ve been waiting for and wanting thank you so much you are the best!!! Xxxxx”

Feedback from support worker on their onboarding and induction:

“Really impressed with all aspects of the onboarding process. Everything extremely efficiently done with support every step of the way”

Feedback from a solicitor following a meet and greet for a potential new case:

“Thank you for your time meeting with the parents last week. You gave them both a great synopsis of how a case manager’s role would work and they were really impressed with your approach. They met with another case manager today as we have to give our clients a comparison but, while this went well, they certainly were not as impressed as they were with you.”

Feedback to a case manager from a client’s family:

“Our case manager is just brilliant, the perfect person for us; supportive of me as a Mum and pushing forward for us and standing up for my child. So much has changed since we have had a case manager, she has achieved so much for us with the house move and equipment, support and been really proactive even during Covid times. She has have made such a difference to our lives.”

Family feedback for a case manager:

“After some years of looking, we have found our perfect fit of Case Manager. She is truly client-centred, a highly intelligent and effective manager and a delight to work with

Six months in, we now have a rehabilitation team full of good appointments after some long term vacancies. Our case manager’s leadership is calm, quiet and thoughtful which sets the tone for the team. They work together with the case manager, the client, the client’s family and each other positively, effectively and creatively to achieve goals that have come from helping the client articulate their hopes and wishes for the future.

Our case manager has not only helped establish the “big picture” but is brilliant at ensuring necessary details are carefully worked through. This has maximized the likelihood of things going smoothly and a positive client experience.

Personally, we enjoy working with our case manager very much. It is a mutually respectful and collaborative relationship. Clients are encouraged to raise any needs/concerns. These are listened to with care and responded to promptly. There will no doubt be challenges in the future but we feel far more confident to to work through them with hour case manager in our corner

The appointment of a case manager has been life-changing for the client and their family. It has meant being able to move from crisis mode after brain injury to starting to rebuild life and live again.

We can’t recommend her enough.”

Feedback for the Assistant Case Manager service.

“May I make you aware of the efficient service your assistant case manager provides Brownbill. We called this morning with a concern regarding using the new Shower Chair over the toilet, and someone just been and solved it!”


“Can I take this opportunity to praise my case manager for her hard work and commitment to my case, I couldn’t have done it without her and I will be forever grateful for her input.”

Client's Psychologist's Feedback to Case Manager

“I have really enjoyed working with you. You clearly really care about your clients and build helpful, compassionate and empowering relationships with clients and their families.”

Family Feedback

“Really impressed by our case manager, we have had a difficult year with staff recruitment and managing a house adaptation project, but our case manager has been a fantastic source of support, all the way through. I don’t think we could have achieved everything without her.”

Family Feedback

“We have a fabulous case manager who we cannot thank enough they are simply brilliant. Nothing is too much trouble. They are outstanding.”

Family Feedback

“Our Case manager is a valuable support to our family. She has become part of our family, and of great strength and support when needed.”

Family Feedback

“I have nothing but praise for my case manager. He is exceptionally professional and fully engaged in his task during our meetings, compassionate, understanding and very helpful.”

Family Feedback

“I would pass on my gratitude for the way our case manager has supported my daughter and I. She immediately made us feel at ease and continues to maintain contact at all times. My daughter often messages her to tell her of personal achievements and our case manager is always most supportive, patient and kind. Many Thanks.”


“I have nothing but admiration for my client’s case manager. Her work with those who have suffered complex and challenging injuries is second to none; her dedication to the task and the results she achieves are extremely impressive. Furthermore, she achieves the goals set with an air of calmness and good humour.”

Client's Family

“Thank you all for your help and support over the last twelve months. Our son’s life has been made that much richer through your efforts. You have been there when we needed you.”

Family Feedback

“Our case manager is absolutely fantastic and her support and management skills invaluable. She has helped us so much over the past 21 months and is held in very high regard by our family and our care team.”